SUPPORT
Help, from a human.
No chatbot, no ticket numbers, no hold music. One mailbox —support@n4n.io— read and answered by a person within a business day.
Account & sign-in
One n4n account signs you into every app — Google or GitHub. If sign-in loops or your account looks wrong, tell us which provider you used.
subject: account
Billing & balance
Top-ups, the prepaid balance, a charge that looks off, or a refund on unused credit — a person checks the ledger and sorts it out with you.
subject: billing
n4n AI & API
Model errors, API keys, routing or rate limits on api.n4n.ai. Include the request id from the response if you have it — it finds the exact request.
subject: n4n ai
Security reports
Think you have found a vulnerability? Put Security in the subject and it goes straight to the people who can fix it — no triage queue in between.
subject: security
BEFORE YOU WRITE
The answer might already be on the board.
How fast does support reply?
Within a business day. Every message to support@n4n.io is read and answered by a person — there is no bot, no ticket maze and no tiered queue.
What should I include in my message?
Write it plainly: the email you sign in with, which app it happened in, and what you expected versus what happened. For n4n AI, the request id from the API response pins down the exact request.
My top-up has not arrived — what now?
PayPal top-ups land within minutes; crypto lands after network confirmation. If your balance still has not moved after that, email support with the payment reference and a person will trace it in the ledger.
Can I get a refund on unused credit?
Yes — write to support@n4n.io with the subject Billing and a person will sort it out with you.
Is there a status page?
Not yet. If something looks down, email support — incidents are acknowledged from the same mailbox while they are being fixed.
How do I report a security issue?
Email support@n4n.io with Security in the subject. It routes straight to the people who can fix it, and you will hear back within a business day.
n4n · support desk
WE REPLY
support@n4n.io · read by a person · within a business day