N4N DESK · GATE 20
No message left waiting
n4n Desk turns every customer email, chat message and form submission into a ticket with an owner and a clock. Your team triages the queue, the AI drafts the reply, and the loop closes before the SLA does.
Gate 20 · Support & people · boards with the next wave
SPECIMEN · SUPPORT QUEUE
Watch a ticket triage itself
A refund complaint lands at the top of the queue. The priority flaps to urgent, a thirty-minute first-reply clock starts, the ticket gets an owner — and by the time Maya opens it, the reply is already drafted underneath.
→email, chat and forms in · one queue out
→a first-reply clock on every ticket
→AI drafts · a person sends
AI draft · ticket #4187
via n4n AIHi Lena — the refund for order #20417 went back to your card yesterday at 16:02. Most banks post it within 3–5 business days, so it should appear by Friday. I’ve attached the credit note in the meantime — if it hasn’t landed by then, reply here and I’ll chase it with the processor.
CAPABILITIES · MANIFEST
Built to keep the queue honest
Every channel becomes the queue
Email to support@, the chat widget on your site, a form submission at 2am — each arrives as a ticket with the requester, the thread and the source already attached.
A clock on every ticket
First-reply and resolution timers start the moment a ticket lands. Due-soon rises to the top of the queue, and a breach is flagged before it happens — not after.
Drafts before you ask
Open a ticket and the reply is already written — drafted from the thread and how similar tickets were solved. You edit and send; nothing goes out on its own.
Triage that runs itself
Rules and AI suggestions set priority, owner and tags on arrival. A refund complaint lands urgent and assigned; a how-do-I question files itself under normal.
No two answers to one customer
Presence on every ticket shows who is reading and who is typing, so two agents never draft competing replies to the same person.
Merge a surge into one incident
When one bug fills the queue, merge the tickets into a single incident — write the reply once and every requester hears back the moment it ships.
ROUTE MAP · GATE 20
Desk works the fleet
A ticket is rarely just a ticket. Three routes connect the desk to the mail that feeds it, the model gateway that drafts for it and the channel that hears about it — same account, same record.
n4n Desk
n4n Mailboarding
Mail is the front door — every message to support@ lands in the queue as a ticket, full thread attached, before anyone forwards anything.
n4n AIlive
n4n AI writes the first draft — replies, thread summaries and suggested priorities come from the same gateway the whole fleet shares, on the same balance.
n4n Chatscheduled
Chat carries the escalations — a ticket posts to the team channel with its whole history, and the resolution posts back to the ticket when it lands.
GATE 20 · ACTIVITY LOG
A Thursday at the desk
sample day · times local
BOARDING INFORMATION
Before you board
Straight answers on status, where tickets come from, what the AI does and how Desk will be priced when it boards.
Is n4n Desk live today?
Not yet. n4n Desk is boarding — in active development as part of the next wave of the fleet. The only app live today is n4n AI. Email support@n4n.io and we will tell you the moment the gate opens.
Where do tickets come from?
Anywhere a customer writes to you: email to your support address, the chat widget on your site, and form submissions. Each one becomes a ticket in the same queue, with the requester, the full thread and the source recorded — no forwarding, no copy-paste.
What does the AI actually do?
It drafts the reply from the thread and how similar tickets were solved, summarizes long histories, and suggests a priority, owner and tags at triage. A person reviews and sends every reply — nothing goes to a customer unreviewed. The drafting runs on n4n AI, the same gateway the whole fleet uses.
How will n4n Desk be priced?
The same way as the rest of the fleet: one prepaid balance, pay for what you use, no per-seat pricing and a $0 minimum. Top up once and every n4n app — Desk included — draws from the same balance.
N4N DESK · GATE 20 · BOARDING
Hold a place at the desk
n4n Desk boards with the next wave of the fleet. Leave your address and we will tell you when the gate opens — or start today with n4n AI, the departure that is already live.
- Gate
- 20
- Status
- Boarding
- Route
- mail · chat · ai
- Fare
- pay per use · $0 minimum